Drag and drop

  • Last Post 2 weeks ago
Sickbock posted this 5 weeks ago

I am running windows 10 pro on my pc and I have installed the latest creators update. Since then at a lot of sites (not all) the drag and drop function for usernames and password is not functioning any more. The copy and pastte function nevertheless is still working. Has anybody an idea what can be done toovercome this problem?

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Admin posted this 4 weeks ago

Hi SickBock,

It sounds like a component might not have been installed on the update. It might be worth uninstalling and then reinstalling Access Manager from a fresh download from the website. http://www.accessmanager.co.uk/download-free-version/

Let me know if this solves the problem.


Sickbock posted this 4 weeks ago

I have uninstalled and then reinstalled Access Manager from a fresh download. It does not make any difference, it does not solve the problem.

Admin posted this 4 weeks ago - Last edited 4 weeks ago

Can you try to delete the AccessManager.cfg and/or the AccessManager.config file. The file is located in one or more of the following folders:

  • C:\Users\’MyUserName’\AppData\Local\Citi-Software\Access Manager 2\
  • C:\Program Files\Citi-Software\Access Manager 2\
  • C:\Program Files (x86)\Citi-Software\Access Manager 2\
  • C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

Use Windows Explorer to search for and delete all copies of the configuration file and then try to start Access Manager again.

Let us know how it goes.



Sickbock posted this 3 weeks ago

Dear Admin

Thanks for your advice. This also did not solve the problem. Nevertheless I accidently discovered a curious phenomenon. When I drag the username or the password to a position for about two times the height of the fill up box below the fill up box then the mouse pointer changes appearance and when I deactivate the left mouse button the username or password is dropped in the fill up box. It seems that the mouse pointer on the screen and the real position of the mouse pointer do not match with each other.

Admin posted this 2 weeks ago

That is a rather curious phenomenon. We have tried replicating the issue but cannot get it to occur.

Can you check that Windows is up to date with the latest updates?

Are you using two screens at different resolutions?