forgotten main password

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  • Last Post 20 April 2017
traveller13 posted this 14 April 2017

I forgot the main password to have access to the passwords. I tried to uninstaal access manager and install it again.

Unfortunattely, this doesn't work. The program still ask for the orginal main password.

Is there a solution to insall the program again so I can use a new main password?

1 Comments
Admin posted this 20 April 2017

Dear traveller13,

Thanks for your post.

To ensure that Access Manager creates a new password Database for you, after un installing Access Manager you will also need to remove all versions of AccessManager.xdb. You can use Windows Explorer to search for and delete the file.

Please be aware though that once you delete the Password database then you will not be able to recover your passwords.

I hope this helps.

Regards.