I get the error 'Index outside bounds of array' when I try to open Access Manager.

  • Last Post 05 July 2021
Admin posted this 07 August 2015 - Last edited 07 August 2015

This error is caused when the position of the Access Manager window is located outside of the screen area. The solution is to delete the AccessManager.cfg and/or the AccessManager.config file, depending on your version of Access Manager. The file is located in one or more of the following folders:

C:\Users\’MyUserName’\AppData\Local\Citi-Software\Access Manager 2\
C:\Program Files\Citi-Software\Access Manager 2\
C:\Program Files (x86)\Citi-Software\Access Manager 2\
C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

Use Windows Explorer to search for and delete all copies of the configuration file. This file will be re-created next time you start Access Manager. You will need to re-enter your Product Key details.

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ZenWarrior posted this 26 May 2016 - Last edited 26 May 2016


I'm having this exact problem and have tried the above solution. It does not work, or at least not when I long ago forgot my password. After deleting the config/cfg files, I'm now presented with a new window that requests a password I do not know. (You may recall me contacting you about this a couple of years ago.) I've lived without the forgotten password since then. There are close to 2000 passwords in my safe and I desperately need them--yesterday! Help! 

BTW, this wasn't a problem until both computers with the same data had the same problem occur. It first occurred on my desktop and then my laptop a few days later. The systems are not networked. These were independent incidents, but both systems do run Win 10. Something seems very amiss when this suddenly becomes an gigantic problem after 10 years of using Access Manager without it screwing up even once before.

ZenWarrior posted this 06 June 2016

Caveat emptor!

Clearly this is dead software and the developer no longer pays attention to paying customers. That really, really sucks. 

Caveat emptor!

bobbrencher01 posted this 05 July 2021

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