Not able to open Access Manager 2 anymore from today morning 2017.10.29

  • Last Post 3 weeks ago
Ruud posted this 4 weeks ago - Last edited 3 weeks ago

Have the following problem which I no longer can open Access manager 2 :
I got this message after I tried to open AM2 ths morning:

" hexadecimal value 0x1F, is an invalid character Line 1, position 1. "

Can somebody help me?  Thanks in advance! Ruud

Admin posted this 3 weeks ago

Hi Ruud,

The solution for this issue is to delete the AccessManager.cfg and/or the AccessManager.config file, depending on your version of Access Manager. The file is located in one or more of the following folders:

C:\Users\’MyUserName’\AppData\Local\Citi-Software\Access Manager 2\ 
C:\Program Files\Citi-Software\Access Manager 2\ 
C:\Program Files (x86)\Citi-Software\Access Manager 2\
C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

Use Windows Explorer (File Explorer) to search for and delete all copies of the configuration file. This file will be re-created next time you start Access Manager. You will need to re-enter your Product Key details if you use the professional version.