Not able to open Access Manager 2 anymore from today morning 2017.10.29

  • Last Post 02 January 2018
Ruud posted this 29 October 2017 - Last edited 01 November 2017

Have the following problem which I no longer can open Access manager 2 :
I got this message after I tried to open AM2 ths morning:

" hexadecimal value 0x1F, is an invalid character Line 1, position 1. "

Can somebody help me?  Thanks in advance! Ruud

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Admin posted this 02 January 2018

Hi Peter.

I would say that the error you ar getting is the same issue as above.

You will need to delete your AccessManager.cfg file as explained in the post.

Kind regards

Peter Zijdemans posted this 01 January 2018

I may have a s imilar problem; unable to open access manager 2. First occurance around 20-12-2017. 

The error line reads:

"de index ligt buiten de matrixgrenzen"

would that be:


What can I do to open, and how can I prevent this to happen in future?

Please help me, all my passwords are well protected, but I need them urgently.


Admin posted this 01 November 2017

Hi Ruud,

The solution for this issue is to delete the AccessManager.cfg and/or the AccessManager.config file, depending on your version of Access Manager. The file is located in one or more of the following folders:

C:\Users\’MyUserName’\AppData\Local\Citi-Software\Access Manager 2\ 
C:\Program Files\Citi-Software\Access Manager 2\ 
C:\Program Files (x86)\Citi-Software\Access Manager 2\
C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

Use Windows Explorer (File Explorer) to search for and delete all copies of the configuration file. This file will be re-created next time you start Access Manager. You will need to re-enter your Product Key details if you use the professional version.