Not able to open Access Manager 2 anymore from today morning 2017.10.29

  • Last Post 02 January 2018
Ruud posted this 29 October 2017 - Last edited 01 November 2017

Have the following problem which I no longer can open Access manager 2 :
I got this message after I tried to open AM2 ths morning:

" hexadecimal value 0x1F, is an invalid character Line 1, position 1. "

Can somebody help me?  Thanks in advance! Ruud

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Admin posted this 01 November 2017

Hi Ruud,

The solution for this issue is to delete the AccessManager.cfg and/or the AccessManager.config file, depending on your version of Access Manager. The file is located in one or more of the following folders:

C:\Users\’MyUserName’\AppData\Local\Citi-Software\Access Manager 2\ 
C:\Program Files\Citi-Software\Access Manager 2\ 
C:\Program Files (x86)\Citi-Software\Access Manager 2\
C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

Use Windows Explorer (File Explorer) to search for and delete all copies of the configuration file. This file will be re-created next time you start Access Manager. You will need to re-enter your Product Key details if you use the professional version.



Peter Zijdemans posted this 01 January 2018

I may have a s imilar problem; unable to open access manager 2. First occurance around 20-12-2017. 

The error line reads:

"de index ligt buiten de matrixgrenzen"

would that be:


What can I do to open, and how can I prevent this to happen in future?

Please help me, all my passwords are well protected, but I need them urgently.


Admin posted this 02 January 2018

Hi Peter.

I would say that the error you ar getting is the same issue as above.

You will need to delete your AccessManager.cfg file as explained in the post.

Kind regards