Password Files

  • Last Post 3 days ago
vince0243 posted this 01 August 2017

My hard-drive crashed. I restored AM2, but cannot find the password files. What type of file would I be looking for?

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amrena posted this 02 August 2017


I dont know if this will solve your problem...but if you try find these files;




..hope it will help you.

vince0243 posted this 02 August 2017

 Thank you, I'll check

Admin posted this 04 August 2017

Hi vince0243,

amrena is correct you need to find your password database file which is called AccessManager.xdb.

It should have been located in one of the following locations.

  • C:\Users\’MyUserName’\AppData\Local\Citi-Software\Access Manager 2\
  • C:\Program Files\Citi-Software\Access Manager 2\
  • C:\Program Files (x86)\Citi-Software\Access Manager 2\
  • C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

The file will need to be placed int eh same location on your new PC or new harddrive.

Let us know how you get on.


vince0243 posted this 05 August 2017

I'll keep looking

pmcknight posted this 10 October 2019

I have had concerns that my backup is not really a full and valid backup. Why do I say that? Because the file size and file date of the two files that create the backup are always the same. (AccessManager.xdb 90,112 01/22/2019,  AccessManager.dbt 90,112 12/19/2012) So for grins I added a "test me" username/password. I removed the backup from the my backup folder, did the backup (10/10/2019), witnessed the two backup files being created with the old dates and size.    I copied these two files to a USB drive. Went to my laptop and replaced all AccessManager.xdb and AccessManager.dbt files I could find. I could not find any menu that allows you to restore a backup so I just replaced and opened up the database. There was not a "test me" username.   So what's up with that? I love this program. I have had my challenges but have found work arounds. But if I'm not creating a valid backup then I guess it's time to move on.   Suggestions? Recommendations?

patsm00re18 posted this 21 February 2020

All data can be lost due to physical damage or logical damage on a hard drive. However, you can try with crashed hard drive data recovery software to retrieve your lost data from the hard drive that is crashed due to logical issues. And get pai gow poker.

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thomas889 posted this 30 March 2020

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LucilleM posted this 02 April 2020

The safest approach to recovering files from a hard disk drive is to connect it as an additional drive. That might mean installing a new primary drive in your computer, or it might mean using a second computer for the data recovery process.


Chris889 posted this 02 April 2020

If the above steps did not work, and f you have a large budget (I believe we’re talking hundreds, if not thousands, of dollars) and the data that you’ve lost is that important to you, then it might be worth contacting a data recovery service. 

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diplo777 posted this 10 April 2020

I found some answers on this on youtube. You can try and search for it. It was helpful for me since I also got this kind of situation before.
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